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Refunds


Mini Rockz offer an exchange policy only. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

Exchanges
We work with European partners so size may differ slightly to UK size. We are more than happy to exchange within 14-days of purchase unworn in its original condition. If you would like to exchange for a different item or the same item in a different size, then you will need to return the unwanted item for a refund within 14 days and place a new order. 
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund

 

Returns 
- Items must be returned within 14 days of delivery 
- Items must be unworn & unwashed 
-Items must have all tags attached 
-You must obtain proof of postage just in case your order is lost on its way back to us. Any lost parcels you send are down to the mail courier you use and we cannot be held responsible for lost parcels that are sent to us 
 
If you have any queries or would like to resolve any issues you may have then please fill in the contact form and we will aim to resolve this as quickly as possible.
Mini Rockz

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